Q1: How to return or exchange the thermal imaging devices if there is a problem?

A1: You can contact the local dealer to inquire about the relevant after-sales policy, or get connected with your sales manager.

Q2: How to clean and maintain the device?

A2: Use a soft, slightly damp cloth to wipe the lens and avoid chemical solvents. Remove the battery and place it in a dry environment when storing for a long time. Check the sealing of the lens cover and interface regularly.

Q3: What should I do if the device cannot be turned on or the display is abnormal?

A3: Check whether the battery level or charging interface is normal. If the problem persists, please contact customer service for remote guidance or return to the factory for repair.

Q4: How long does it take to repair? Is there a charge?

A4: Within the warranty period, if this product is damaged under normal use, the company is responsible for free repair. (The interpretation of the product warranty terms for special projects is subject to the contract) The length of product repair will be determined by the maintenance personnel according to the specific situation.

1) The warranty period is from the date of purchase: 2 years for the host and 1 year for other accessories.

2) After the repair or replacement of the repair parts, the warranty period of the part will be extended by 3 months.

3) When the product fails, please contact the dealer or regional sales manager in time to handle after-sales

Q5: My warranty card was not filled out by the dealer or lost. Can I still enjoy the warranty?

A5: Make sure you have proof of purchase and communicate with your regional sales manager in time for repair matters.

Q6: Can I purchase additional accessories?

A6: Yes, leave a message on our website or consult your regional sales manager.

Common fault self-check

Q: The device cannot start?

1) No battery is installed or the battery is installed incorrectly → Install the battery or reinstall the battery.

2) The battery power is exhausted → Replace the battery or charge it.

3) The thermal imager is shut down for protection → Wait for 5 seconds and then restart.

Q: The battery power is consumed too quickly?

1) The ambient temperature is too low or too high. The rechargeable battery is not fully charged → Recharge the rechargeable battery.

2) The battery life is nearing the end → Use a new rechargeable battery.

Q: The device has no thermal image?

The lens cover of the thermal imaging device is not opened → Open the lens cover.

Q: The infrared image is not clear?

1) The focus is not correct → Manual focus or auto focus to make the image clear

2) The surface of the infrared lens is contaminated → Use soft and clean materials such as glasses cloth to clean the infrared lens. Corrosive cleaning agents are prohibited.

3) The lens film of the infrared lens is damaged → Replace the infrared lens

Q: The device automatically shuts down?

Battery power is exhausted → Replace the battery.

Q: Unable to save files?

Insufficient remaining storage space → Delete the pictures and video files in the device.